Reminders before every appointment

Every appointment you save gets a notification scheduled on the phone — no server, no internet needed. It fires before the visit by the lead time you chose, with the client’s name, the service and the time.

Set the lead time

1. Open Settings → Notifications.
2. Choose the Notification period (Reminder period on Android): 30 min, 1 hour, 1:30, 2 hours or 24 hours (1 day).
3. The new lead time applies to appointments you create from now on; existing ones keep the time they were scheduled with. Re-save an appointment to move its reminder.

On iPhone the screen also has an Enable notifications switch for all reminders at once.

When reminders do not arrive

• iPhone: the app’s notifications must be allowed in iOS Settings → Notifications → My Clients. The app shows a notice on its Notifications screen when they are off.
• Android: open Settings → Notifications in the app — the screen checks three things and lets you fix each with a tap: Notifications allowed, Exact alarms granted, and Battery optimization turned off for the app. Some phones (Samsung’s Device Care, for instance) put apps to sleep; taking My Clients off that list is what brings reminders back.
• Reminders survive a restart — Android reschedules them after the phone boots.

Good to know

• One lead time for everything. There is no per-appointment setting.
• These reminders are for you. The client does not receive anything unless you send it — see Send a reminder to a client.
• The reminder text reads “Meet client Anna at 12:30” — at the 24-hour setting it names the day too.